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ARM users in the Press

Dubai’s RTA has featured in The Wall Street Journal, Downer Rail has won the Australasian Rail Safety Award 2015 and London Olympics features in Project Manager Today.   Dubai’s RTA: Applying state-of-the-art Risk Management to a transport infrastructure Several of our clients have appeared in the press recently. Amair Saleem,… Read More


Providing Customer Value, and improving the Customer Experience

At the Customer Conference we talked a lot about Customer Value. Nick Scully outlined how we are looking to provide more customer value, by listening to you, taking your suggestions, focusing on the quality of our people and product, not over promising, but aiming to over deliver. With all of… Read More


New Customer Service Portal

If you haven’t already done so, now is the time to register for use of our new Customer Support Portal   Feedback regarding our Customer Service Portal has been mixed, with some of you happy with it, some not, and probably most disturbingly of all, many of you didn’t even… Read More


The Dynamics of a Risk Team – our new published infographic

We have just published the second in our infographic series about what makes great risk management teams, based on our comprehensive research and anecdotal evidence. The latest infographic represents how the different personality types that make an ideal risk team view each other and suggests ways to adapt communication styles… Read More


Improving our customers’ experience – announcing our new customer portal

John Frain, VP of Customer Services & Support at Sword Active Risk   Since taking over Support a year ago my focus has been to review how our development teams and support services work together to ensure we operate as a customer focused organization. By this I mean an organization… Read More