The Active Risk Blog


Dubai's RTA has featured in The Wall Street Journal, Downer Rail has won the Australasian Rail Safety Award 2015 and London Olympics features in Project Manager Today.   Dubai's RTA: Applying state-of-the-art Risk Management to a transport infrastructure Several of our clients have appeared in the press recently. Amair Saleem, director of safety, risk, regulation and planning for Dubai UAE's Roads and Transport Authority (RTA) was interviewed recently by the Wall Street Journal for a feature in Risk & Compliance Journal. Mr Saleem discusses how he has applied risk management processes and oversight to a number of complex systems across Dubai's transportation infrastructure.   To read the article: http://deloitte.wsj.com/riskandcompliance/2015/07/13/dubais-rta-applying-state-of-the-art-risk-management-to-a-transport-infrastructure/   Downer Rail wins Industry Safety Award We are delighted to announce that Downer has won the Australasian Rail Safety Award. The award, which recognizes world class safety strategies and technologies used by organizations in ...  



At the Customer Conference we talked a lot about Customer Value. Nick Scully outlined how we are looking to provide more customer value, by listening to you, taking your suggestions, focusing on the quality of our people and product, not over promising, but aiming to over deliver. With all of this in mind our parent, Sword Group, is supporting us with our investment in the expansion of our product development area.   Talking with many of you during the three events we've held so far (Doha, Washington DC and London, with Sydney still to come in September), it struck me that as Risk Managers, we should all be thinking about how we provide customer value.   Operational risk management is now a well-respected discipline, critical to the safe and productive running of many of our largest and most successful organizations. Indeed good ...  



If you haven't already done so, now is the time to register for use of our new Customer Support Portal   Feedback regarding our Customer Service Portal has been mixed, with some of you happy with it, some not, and probably most disturbingly of all, many of you didn't even know we had one!   So, determined as ever to respond to your feedback and provide a better customer experience, we have completely redesigned our Customer Service Portal. Based on Salesforce, a best of breed platform for service management, many of you will be familiar with its look and feel. The new portal is easy and intuitive to use making it quicker to log and track your support requests. It will feature training videos - a new area that will build up over time.   The portal offers 24/7: Online ticket management - create, ...  



We have just published the second in our infographic series about what makes great risk management teams, based on our comprehensive research and anecdotal evidence. The latest infographic represents how the different personality types that make an ideal risk team view each other and suggests ways to adapt communication styles for an effective team.   Learning how to deal with other personality types is critical to running a successful and highly effective risk management team. When it involves communicating with colleagues in other departments – finance, sales and marketing or operations – an understanding about what makes people tick can make a real difference to success or failure.   The Risk Manager needs to harness the strengths of all types within the team to gain buy in to a risk culture and help the business meet its objectives. Training for each personality type ...  



John Frain, VP of Customer Services & Support at Sword Active Risk   Since taking over Support a year ago my focus has been to review how our development teams and support services work together to ensure we operate as a customer focused organization. By this I mean an organization that actively listens and supports customers and has processes in place to feedback user suggestions to improve service and product development.   I was able to meet many of you at last year’s Global Conference series, during which time I collected a lot of useful feedback and insights about our product and our customer services.   It was a great opportunity to really understand not just what we were doing well, but also the areas where you felt we could improve, as well as provide a vehicle for you to provide product feedback that could ...