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ARM brings the Quality Management process and information within a single enterprise-wide risk management system. ARM makes clear the importance of attaining quality targets and shows the linkage between quality and the risks to the business achieving its overall plans and performance goals.
ARM can hold quality-related KPIs for all your quality focus areas, including product development and launches, ongoing product quality, returns and complaints, supplier issues and raw material quality. ARM provides proactive monitoring and management against quality thresholds. Deviations from expected levels of quality are linked to related risks and so impacts can be seen and action taken.
The comprehensive nature of ARM means controls, actions and fallback plans are held within the same enterprise-wide system. ARM’s breadth ensures that Quality Management is closely linked to related areas such as reputational risk management and supply chain risk management.
ARM’s portal, dashboard and reporting capabilities push the relevant quality data to the right organizational levels. As ARM encompasses project, program and enterprise information, patterns, trends and emerging risks can be spotted and acted on early. ARM can link to documents relating to the quality process and records ownership. In this way ARM meets needs for governance and transparency with a clear audit trail.
ARM can even be used to quality manage the risk process itself. ARM reports will highlight such things as ‘risk staleness’ and the percentage completeness of the risk data which has been entered throughout the organization.
